To say that these are demanding times for retailers is an understatement
Consumers, increasingly empowered by their digital capabilities, expect to receive the right items at the right time – every time. In parallel, online sales will continue to grow. And while it’s good news, of course, that there’s a greater need for supply chain services, our customers are under pressure like never before. The push for even quicker and accurate deliveries, reduced margins due to competition, ongoing changes to legislation, and more, mean that they must increase efficiencies and lower costs while simultaneously improving performance. Furthermore, consumer omnichannel behaviours continue to add extra complexity and cost into the mix. Retailers are required to embrace versatile and agile supply chain solutions to keep up with augmented and simultaneous consumer patterns.