Greek
If you would like to apply for this position, please send your CV and a covering letter to louise.angel@nordic.zetes.com.
Zetes is a leading European supply chain technology company and system integrator of IT solutions. Our mission is to help our customers achieve exceptional results by making their processes more efficient and future-proof. By leveraging cutting-edge technology and innovative software, we empower our customers to improve productivity, reduce costs, and enhance overall performance.
As part of the Panasonic Group, our international team consists of over 1,300 employees in 20 European and non-European countries. Become part of this team!
Starting date: Immediately
Location: Sweden, HQ Malmo
Type of employment: Full-time
Zetes Sweden is expanding our customer support organisation with a technical support specialist.
Do you have a couple of years of work experience in IT, Hardware & Support? We assume that you always have service in focus, whether it concerns a customer or a colleague. We also believe that you are flexible and enjoy working in a dynamic environment where close co-operation is important.Are you also fluent in the Swedish language and have good English skills? Then you are probably the right profile for our technical team.
Primary tasks
Customer Support tasks:
- Answering calls, making initial investigations, documenting issues in Zetes ticket and project management system.
- Performing service and maintenance on hardware (primarily printers, handheld devices, and similar), handling RMA flows, develop staging processes including programming (StageNow, MC Studio, PARC), develop and maintain MDM tools (SOTI, PPME, …) used for supporting our customers.
- Supporting the Implementation team with configuration and commissioning of Zetes products at customer sites.
- Support our commerical team and customer projects technically.
Essential attributes
- Team player who is willing to share and lead when required
- Dynamic, organized, and inspiring individual with multitasking abilities
- Strong adaptation abilities, Time Management
- Commitment to quality of service.
- Ability to communicate effectively with customers and staff.
- Eager to learn and open to new impressions, products, and ways of doing things more efficient.
Requirements
- Technical schooling, Minimum Gymnasium level or equivalent
- 3+ years of work experience, preferably connected to support/maintenance of products like printers, handheld devices/phones, tablets etc
Zetes offers you:
- Team-based approach
- Good development opportunities
- Working in an international environment.
- Social activities
- Modern premises in Malmö
- Excellent fringe benefits
In return for your commitment, we offer a fantastic benefits package.
If you would like to apply for this position, please send your CV and a covering letter to louise.angel@nordic.zetes.com.