The benefits and ROI voice-directed picking can deliver are well known. Now, out to lower Total Cost of Ownership (TCO), experienced logistics executives are asking for more - and getting it - with next generation voice solutions like ZetesMedea Voice.
The evolution of a top solution
Voice solutions have transformed warehouse picking processes. Embraced as a best practice technology, past successes have got a maturing market contemplating the next step and asking: how can voice applications be deployed faster, be managed more easily and offer greater functionality at a lower cost? Specialist in voice technology and supply chain solutions integration, Zetes has answered; with ZetesMedea Voice, a next generation voice solution.
Faster to deploy from the word go
Classic ‘trained’ or ‘speaker dependent’ voice systems, with voice recognition based on individually registered commands, have their value. New ‘untrained’ or ‘speaker independent’ voice technology goes further: 5 to 10 keywords are enough to fully calibrate the system, allowing new users to start working faster. This saves time previously spent on training, supervision, registration and setting up IT user profiles. In addition, new commands can be added to the system directly too. For companies looking to increase workforce and warehouse process efficiency, especially those with high staff turnover or a seasonal hiring strategy, this time saving produces significant cost savings. ZetesMedea Voice enables this untrained approach through the MCL Voice platform.
Save with ‘multi-tasking’ terminals
A unique benefit of the next generation voice system is that it runs on all industry leading devices, including both voice-dedicated and general purpose terminals from Motorola, Honeywell, Intermec and Vocollect. Standard mobile devices used for other processes, say goods receiving on one shift, can be used for voice-picking on the next. Through hardware independence; the ability to pool devices not only means less investment in dedicated terminals, but the ability to simply extend hardware estates already known to the workforce, which further reduces training and IT costs. Should it ever be necessary to shift brands; terminal changes can be managed without requiring a review of the whole voice solution installation.
Cloud - centralised IT support
Another optional new opportunity is central deployment of mobile (voice) applications. The cloud-based MCL™ Mobility Platform enables central application management and deployment, independent of operating system, device and location. A single IT controller can now remotely update applications, add or extend commands, set user profiles and keep track of all terminals, further reducing the cost of IT management and ownership. Secure, efficient, cost-effective, with no systems integrator lock-in. Cloud-based deployment is just one more way to harness the benefits of next generation voice solutions.
Lower TCO - the bottom line
Zetes has been developing, improving and implementing its ZetesMedea Voice solution for customers for many years. More than 100,000 users are working with the system daily, in small to mid-size companies as well as international corporations across the EMEA region. Either way, for companies driven to lower TCO and gain competitive advantage, it’s always a matter of choice - the key factor now driving the global move to next generation voice solutions.