Brussels (Belgium) 16 September 2025 – Multipharma, a key player in the Belgian pharmaceutical sector, improves the traceability and efficiency of its logistics operations with ZetesChronos. This solution gives Multipharma optimum visibility on the status of deliveries.
The challenges of complex logistics in the pharmaceutical sector
Multipharma has a network of 243 pharmacies all over Belgium, with more than 1800 employees. In handling a multitude of diverse logistics flows, Multipharma was encountering some difficulties with shipment tracking. Manual delivery management was leading to delivery errors.
A responsive digital approach
ZetesChronos facilitates the management of deliveries (POD). The solution provides complete digitalisation of the transport processes, as well as real-time data capture using barcodes. This allows precise tracking of packages travelling between the distribution centre and dispensaries. Multipharma now has greater visibility over each transport unit.
“The implementation of ZetesChronos has given us total traceability of our deliveries and optimised our supply chain, whilst guaranteeing the security of our flows.” Quentin Van Buylaere, Supply Chain & Sustainability Director.
Significantly improved logistics performance
“Since the integration of ZetesChronos, Multipharma has considerably improved the visibility of its logistics flows. The solution has made deliveries more reliable and products more available in all the pharmacies of the Multipharma network, thus ensuring better customer service. The implementation of ZetesChronos has given us total traceability of our deliveries and optimised our supply chain, whilst guaranteeing the security of our flows. Zetes understood our needs and guided us all through the project with complete professionalism.” — Quentin Van Buylaere, Supply Chain & Sustainability Director.
About Multipharma
Multipharma makes pharmaceutical care accessible to all. As one of the main cooperatives in the Belgian pharmaceutical sector, we take care of 1.3 million patients everyday. With more than 320 pharmacies, two distribution centres, and two innovative centres dedicated to custom adherence packaging of medication according to dose times, we don’t just dispense medicines; we are making an active contribution to the future and the development of pharmaceutical care. In addition to pharmacies, we invest in technological innovations that simplify the dispensing of medication so that our pharmacists can devote more time to personalised advice and special treatments. Whether operating through our in-store pharmacy services or our support for retirement homes and other healthcare facilities, our mission remains the same: to care about the health of our patients above all else. We do this thanks to the commitment of more than 2200 devoted colleagues. www.multipharma.be.
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