Retailers and logistics providers operating in Europe are encountering multiple challenges from first to final mile. The overstretched transport and logistics workforce is facing overwhelming ecommerce projections, coupled with rising customer expectations for sustainable and flexible deliveries. Lack of real-time data and end-to-end visibility inhibit performance, and this is exacerbated by global disruption.
In its latest report, Transport & Logistics Insights 2023, Zetes explores trends and factors impacting flawless fulfilment. Outlining major consequences of sub-standard delivery, Zetes explains why the customer experience (including real-time parcel tracking) remains critical, and how to achieve delivery excellence through automation. Key findings and predictions include:
- Global parcel volume is expected to double by 2026, yet Europe has a shortage of 400,000 lorry drivers
- 68% of businesses state that late or failed delivery is a significant cost to their operation
- 52% of online shoppers claim to choose to purchase from one online store over another if the environmental impact of its delivery is lower
- Operations in the first and last mile have a profound effect on performance and efficiency
- In the first mile, collaborative technology in the warehouse is needed to maximise workforce capability and optimise productivity, workflows and warehouse space
- The last mile can account for up to 40% of overall package delivery costs, so automation is key for intelligent decision-making, increased delivery capacity and status updates
- IoT, real-time data and AI are transforming the supply chain and enabling continuous visibility and experimentation
- Leading retailers will need diverse delivery models and innovative supply chain solutions, such as new urban logistics hubs.