What is in the report?

Recent market research led by Zetes, reveals the critical success factors for retailers and their logistics partners to be competitive in the ecommerce battleground, what is separating the leaders from the brands disappearing from our high street and where are the top priorities?


Highlights in the report include:


  • Peak season performance is stretching consumer promises too far, with more than one third of orders delivered late or incomplete.
  • Lack of delivery choice is leading to increased basket abandonment for online shoppers.
  • Customers are increasingly adopting a ‘three strikes’ mentality with a retailer if deliveries are late or incomplete.
  • Urban Consolidation Centres are gaining ground, providing a location where all deliveries from multiple suppliers are brought, sorted and then dispatched to one specific area or street.