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1 The Customer-Driven Supply Chain, Deloitte, 2018
2 Are you winning the last mile of retail?, Retail Touchpoints, 2018
3 2017 retail report – Understanding the role of the store in omnichannel retailing, Zetes
4 2017 retail report – Understanding the role of the store in omnichannel retailing, Zetes
5 The Customer-Driven Supply Chain, Deloitte, 2018
6 Unlocking Sustainable Competitive Advantage Across the Retail Supply Chain, Zetes, January 2019
7 Ibid 8 Ibid