Chain reaction

Any channel, any time

55%

say retail experiences are disconnected across channels¹

Dynamic delivery

65%

of consumers want greater flexibility for deliveries ²

Flexible returns

44%

of consumers who buy online intend to return at least part of their order ³

Brands they can rely on

78%

of shoppers would not use a retailer again if delivery was late or incomplete three times ⁴

Wasting time

or even more if critical delivery windows are missed

Eroding margins

The average profit on an item bought:

Tracking comings & goings

Only 39%

of returned goods are available for resale within 48 hours ⁶

More challenges coming?

48%

expect the supply chain to become more complex over the next two years ⁷