Merck makes its voice heard in the warehouse

The Merck warehouse carries out a monthly average of approximately 9,000 warehousing operations with a total of 30,000 lines. Four types of merchandise come into the warehouse: goods from the Merck Group (other Merck distribution centres or laboratories), goods from partners whose stock it manages, promotional material, and products requiring refrigeration.

  • Client:
    Merck
  • Industry:
    Pharma & Healthcare
    Warehouse & Distribution
  • Process:
    Warehouse processes
  • Technology:
    Voice

Note: Following a rebranding exercise Zetes’ logistics execution solution using voice technology is now called ZetesMedea Voice (formerly 3iV Crystal). All features and functionalities remain valid.

The logistical challenge

Merck is a global pharmaceutical and chemical enterprise with 40,000 employees in 64 countries.  The warehouse in Portugal carries out a monthly average of 9,000 warehousing operations with a total of 30,000 lines. Four types of merchandise come into the warehouse: goods from the Merck Group (other Merck distribution centres or laboratories), goods  from partners, promotional materials, and products requiring refrigeration.

Streamlining cumbersome processes

Prior to implementing voice picking, the goods were previously moved in the warehouse by stacker fixed terminals and portable terminals, using barcode reading. These procedures turned out to be very time-consuming, as operators had their hands full with the equipment and had to concentrate on the terminal screens and the keyboards. Merck decided to improve its warehousing procedures by implementing a voice solution, as this technology is optimised for warehousing operations.

The choice for voice

For the adoption of voice technology, Merck called upon Zetes Burótica in Portugal. The local Zetes subsidiary specialises in implementing voice systems and has a proven reputation on the national and international market. Zetes Burótica  implemented its voice solution—3iV Crystal—at Merck’s warehouse and integrated it with their SAP WM module. Eight of Merck’s warehouse operators are now equipped with mobile voice terminals and headsets, which they use to receive and confirm orders real-time.

Tangible results in key warehouse operations

As a result of using Zetes’ 3iV Crystal, Merck operators are now able to carry out warehousing operations faster and with greater ease, accuracy, and efficiency. The voice solution is now optimising four critical warehousing procedures, resulting in the following benefits:

  • increased productivity
  • improved operator satisfaction
  • reduced error rate
  • streamlined planning processes

Picture: http://www.merckgroup.com/en/media/download_library/pharmaceuticals_overview/pharmaceuticals.html