Since the first implementions at the start of this decade, voice recognition solutions have changed the way operators work in distribution centres (DC’s) across Europe. Voice directed picking has proven that it can help companies achieve significant improvements in terms of accuracy, productivity, and operator ergonomics. With the maturation of voice technology, the demands being made on voice solutions are changing. Companies want to reap the benefits of voice outside the DC, in other applications, and combined with other interfaces and technologies. In other words, they want even more flexibility and greater choice. According to Auto-ID specialist Zetes, the technology itself is ready for this next challenge but in order to bring the benefits of voice to a larger audience, the capabilities of supporting software platforms will need to raise the bar as well.