Hamburg (Germany), 26 August 2015 - Zetes (Euronext Brussels: ZTS) has supplied a fully managed mobility solution to around 5,000 GLS ParcelShops across Germany in order to speed up and reduce errors for the handling of inbound and outbound parcels. All ParcelShops have been equipped with mobile devices and printers. The project has been deployed in just 9 weeks, and is planned to be rolled out across other countries.
Optimisation of ParcelShop service for customers
Located within stores, GLS ParcelShops serve as local shipping and collection points. Previously, incoming and outgoing parcels were managed via a paper-based process, which was error-prone and time-consuming. GLS wanted to optimise the process with an ergonomic solution that would increase efficiency at the shipping stage, and thus improve overall customer service. The solution needed to be rolled across the GLS’s network in an extremely short time-span of just 9 weeks.
Mobile infrastructure and managed services
Zetes has supplied each ParcelShop with Zebra GX420d printers and TC55 mobile devices running a mobile application designed by GLS. Thanks to this new system, operators are now able to accept and hand over parcels more quickly and eliminate sources of errors. To ensure uptime of the system, Zetes will provide a fully managed service, including user helpdesk support, maintenance, repair and swap services. A mobile device management module allows GLS to remotely install new versions of its mobile app on all mobile devices.
Roll-out in 9 weeks
Following a pilot phase, the solution has been rolled out end of 2014 in about 5000 ParcelShops across Germany.
"A major challenge for this project was to equip all ParcelShops within a short time frame and to train all the users at the same time. Thanks to Zetes we succeeded in doing so", explains Jens Minneker, Director Product Management E-Commerce & Sales at GLS IT Services GmbH.
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GLS IT Services GmbH is a subsidiary of GLS General Logistics Systems B.V. (based in Amsterdam). GLS provides reliable, quality parcel services for over 220,000 customers in Europe and also offers express and logistics services. GLS's motto is "leading quality in European parcel logistics". With its own companies and partners, the group covers 37 European countries and has contractual alliances all over the world. GLS has 39 central transhipment points and 688 depots at its disposal. GLS and its road-based network is one of the leading parcel service providers in Europe. More than 14,000 employees and some 19,000 vehicles work for GLS every day. In the 2014/15 financial year, GLS transported 436 million parcels and achieved turnover of EUR 2.1 billion.
Zetes is an international corporation specialising in the provision of identification and mobility solutions. By using the latest technologies, Zetes enables its customers improve the speed and quality of their process execution and increase data accuracy, which in turn helps them to remain at the forefront of their industries. That's what makes Zetes both a pioneer and a market leader at the same time.
The Zetes Group is based in Brussels and has more than 1100 employees in 19 countries across EMEA. In 2014, its turnover was €245.3 million. More information: www.zetes.com
About Zetes’ supply chain solutions
Zetes transforms the way modern supply chains collaborate. Its process optimisation solutions for packaging, storage, proof of delivery, sales, direct store services and store management, all linked by the ZetesOlympus repository, allow large companies to implement end-to-end tracking and tracing of goods, from production to the end user. Zetes plays an important part in helping companies deal with the challenges of global tracking, such as serialisation, parallel markets, security, legal obligations, and counterfeiting. Zetes integrates next-generation cloud platforms with cutting-edge technologies such as imaging, voice recognition, RFID, codification and mobile terminals. Zetes is a trusted partner that can guarantee perfect life cycle management of all its solutions, with its Zetes TotalCare and Zetes TotalFinance services.