Maintenance & Repair Services

Maximum availability, minimum back to work times

When implementing an Auto-ID solution, you wish to ensure 100% uptime of your solution in order to:

• ensure maximum return on your investment
• guarantee optimal customer service
• benefit from peace of mind in your operations

Zetes offers flexible service and support plans for the lifetime of your implementation. Depending on your needs, you benefit from tailored support services including help desk, troubleshooting, and maintenance contract services.

Rapid service provided by in-house maintenance and repair centres

Zetes has its own maintenance and repair centre for on-going customer service. At all times, we work closely with either the OEM or the approved service partner, to deliver the highest quality service using original parts and recogni¬sed processes. Zetes works back with a wide range of manufacturers:

• Motorola Premier Solution Partner
• Zebra Premier Partner
• Intermec Honours Premier Partner & Pan-EMEA RFID Authorised
• Vocollect Solution Provider
• Datamax Pan-European System Integration Partner
• IND's Authorised Repair Centre
• MD's Authorised Repair Centre

Contact your local Zetes office for more details on our service and support programmes.

100%  availability in multi-site, multi-national projects

In multi-site or multi-national projects, involving a great many mobile workers and significant mobile infrastructure, ensuring 100% availability is not always easy. You may not always have updated location-information of your devices, or not know what the status of each device in a repair-cycle ? Zetes TotalCare Service helps you managing your mobile platform most efficiently, while keeping maintenance and repair costs at a minimum.

Learn more about Zetes TotalCare.