United Kingdom

If you would like to apply for this position, please send your CV and a covering letter to recruitment@uk.zetes.com.

Main Purpose of Job

To log and process calls from customers in a timely and accurate manner in line with our contract terms and conditions, whilst maintaining the professional image of Zetes and our customer relationships.

Key Responsibilities

  • Ascertain whether equipment is under contract and advise Helpdesk Co-ordinators.
  • Aid in Maintaining Co-Op & Cadbury and or other management systems on a daily basis.
  • Liaise with Technical Hardware or software support when required.
  • Forward any customer queries to the correct personnel & ensure response
  • Produce effective reports in line with customers and departmental requirements
  • Proactively monitor outstanding jobs, update Jobs records from repairer portals or reports
  • Aid in Logging support jobs on management systems
  • To abide by the employees’ responsibilities as outlined in the Company Health & Safety Policy.
  • Any other tasks assigned by line manager.

Essential attributes:

  • Well organised individual with methodical approach to administration
  • A proven track record of successful involvement in Customer Services
  • Have initiative to propose and introduce change where necessary
  • Experience of developing and updating Excel spread sheets
  • Excellent attention to detail
  • Commitment to quality of service
  • Ability to communicate effectively with customers and staff
  • Excellent interpersonal skills in order to be able to deal positively with dissatisfied customers
  • Team player
  • Familiarity with MS Word, Excel and Outlook

Having a car would be desireable, however we offer a free bus shuttle service from Maidenhead Train station to and from the office.

In return for your commitment, we offer a fanastice benefits package: including 25 days holiday, pension, Private medical, excellent office conditions, on-site gym, showers and canteen, dry cleaning, car Valet service etc

If you would like to apply for this position, please send your CV and a covering letter to recruitment@uk.zetes.com.

51.539996, -0.81334200000003

United Kingdom

Horizon, Honey Lane, Hurley 
SL6 6RJ Maidenhead

United Kingdom
+44 (0) 845 520 0180