Voice recognition

Voice recognition involves the translation of human speech input into data input and data output into speech output. When integrated with mobile computers and wireless LANs for logistic applications, voice recognition dramatically increases the productivity and data capture speed for mobile workforce solutions.

Many applications are targeted as candidates for voice recognition solutions:

• Warehouse / distribution operations
• Inventory management
• Quality control
• Field service, utility meter reading
• Healthcare

Voice recognition allows parallel tasking, which brings significant productivity increases to these applications compared to paper- or handheld-based solutions. With paper-based systems, as with handhelds, users alternately ‘work’ and ‘communicate’, ‘work’ and ‘communicate’. This process slows workers down and causes lost time during the work routine.

Voice solutions, on the other hand, allow for simultaneous communication while handling products. Therefore the same amount of work can be completed in less time.

Since voice recognition brings significant improvements to productivity and data accuracy, warehouse operations such as picking, (which represents over 40% of labour costs and over 45% of errors in warehouse operations) presents a great opportunity for Zetes leading voice solutions (3iV Crystal).

Using warehouse picking to justify their initial investments in voice recognition implementations, companies are, over time, leveraging their investments to improve their other operations.